EDUCATION
Nova Southeastern University Fort Lauderdale, FL
PHD Information Systems December 2011
Marlboro College Graduate Center Brattleboro, Vermont
Master of Science in Computer Engineering August 2000
Majoring in Internet Engineering
Western Carolina University Cullowhee, North Carolina
Bachelor of Science in Business Administration May 1999
Majoring in Computer Information Systems
WORK EXPERIENCE
CEO
LEWIS-TECK November 1999 – Present Clayton NC
Our mission is to support the effort of colleges and universities to manage information technology to improve
services to faculty, staff and students. To provide exceptional consulting and management services enabling
institutions to cost-effectively attain their IT objectives.
Associate Vice President (CIO)
Emporia State University June 2007 – August 2008 Emporia, KS
• Strategic planning, policy development, and operational design of the core administrative data programming,
processes, and delivery for student, financial aid, human resources, and finance units
• Manage architecture and data/information integration planning with an emphasis on the institution's required
administrative business processes and procedures
• Represent the Information Technology Services organization with key constituents of the University to
determine multi-year direction and goals for department or university-wide information processing services
• Oversee the development of organizational standards pertaining to work procedures, systems security, data
integrity, and communications policies
• Represent the University in national, regional and other forums
• Develop financial models to enable exploration and implementation of information initiatives
• Oversee risk assessment for technological initiatives
• Oversee the process of obtaining quality control feedback for all technology organizations
• Oversee the prioritization process for all technology organizations
Associate Chief Information Officer
North Carolina Central University July 2006 – June 2007 Durham, NC
Operations
• Strategic planning, policy development, and operational design of the core administrative data programming,
processes, and delivery for student, financial aid, human resources, and finance units
• Provide leadership, management, implementation, and assistance with evaluation for the University's IT
Enterprise
• Manage architecture and data/information integration planning with an emphasis on the institution's required
administrative business processes and procedures
• Represent the Information Technology Services organization with key constituents of the University to
determine multi-year direction and goals for department or university-wide information processing services
• Contribute to assuring that the Information Technology Services division programs, services and operations
are appropriate, effective and efficient
• Oversee the development of organizational standards pertaining to work procedures, systems security, data
integrity, and communications policies
• Work with hardware and software vendors and external technology sources to develop relationships and
resources to keep abreast of changing technology
• Evaluate and assess on-the-job training, courses, or peripheral training opportunities that will meet the needs
for employee development
• Represent the University in national, regional and other forums
• Develop financial models to enable exploration and implementation of information initiatives
• Oversee risk assessment for technological initiatives
• Oversee the process of obtaining quality control feedback for all technology organizations
• Oversee the prioritization process for all technology organizations
Director of Operations
Fayetteville State University December 2002 – June 2006 Fayetteville, NC
Operations
• Plan, implement, evaluate and administer campus information technology infrastructure for networking,
systems and operations, administrative computing, academic computing, web development and technology
training for staff and faculty under the direction of the Chief Information Officer (CIO).
• Maintain the IT budget.
• Resolve personnel matters in a professional and appropriate manner.
• Set and maintain policies and ensure these policies are followed.
• Supervise information technology personnel.
• Identify and provide professional development training for IT staff.
Applications Services
• Project lead for new application software migration.
• Coordinate, manage and support administrative applications projects.
• Advise senior management on standards and directions.
• Serve as an escalation point for our clients
• Manage the development, implementation, and maintenance of SCT Plus applications systems And SCT
Banner.
Client Services
• Research and manage deployment of call tracking system.
• Lead a team of technical professionals to ensure optimal use of resources while maintaining and improving
performance.
• Analyze Help Desk statistics and make recommendations for improving service level.
• Ensure root causes of problems, which are identified and solved.
• Provide remote end-user support to clients including trouble-shooting and proactive communication.
• Manage performance, skills development, and certification of the Help Desk team.
• Ensure customer inquiries received via phone, email, or in person are responded to and resolved in a timely
manner to customer satisfaction.
• Responsible for the implementation of improved procedures and/or enhanced diagnostic tools for team
members to use.
Web Services
• Coordinate, manage and support web development projects.
• Receive, log and track web site maintenance requests.
• Act as main point of contact for CIO and Faculty & Staff partners regarding status of maintenance tasks.
• Responsible for project plans, timelines, deliverables and budget.
• Provide weekly maintenance status reports to CIO including hours spent on maintenance, outstanding
maintenance requests and completed maintenance requests.
Project Management
• SCT Banner ERP.
• Responsible for managing staff and budget.
• Responsible for Data Warehousing, Data Modeling, Database Security, and OLAP.
• Project documenting and procedures for Banner 6.1 implementation.
Training and Staff Development
• Assist in the orientation of new staff continuing with staff motivation and development.
• Increase effectiveness and efficiency of service by developing and better utilization of talents, abilities and
potential of employees.
• Help employees develop their knowledge, skills and abilities so that they might become better qualified to
perform the duties of their present jobs and advance to more responsible positions.
• Provide development for managers and supervisors capable of organizing and developing effective
management systems for the accomplishment of the goals and objectives of the University.
COMPUTING CONSULTANT IV
The NC School of Science and Mathematics June 2000 - December 2002 Durham, NC
• Responsible for the management, implementation and development of web based database applications
and queries using HTML, Cold Fusion, JSP, Visual Basic, and MS SQL Server 2000.
• Responsible for implementation, supervision and evaluation of major programs for the NOW project
(Federally funded grant for the implementation of technology in rural North Carolina).
• Provide technical expertise, programming and support for the NOW project that relies on Internet and intranet
(Education Future Center) databases.
• Prepare and run queries from databases to extract data for statistical analysis.
• Advise staff on issues concerning technical support, computer integration, and software development.
• Research, test, and implement applications and technologies relevant to the success of Education Future
Center.
• Administration of an NT Network, network resource distribution and management, equipment installation,
maintenance, and preparation of reports.
• Provide tech support for video conferencing on the NC Information Highway using H.320 and H.323
• Administrate Blackboard, ColdFusion 4.0, 5.0 and MX, SQL 7 & 2000, Imatrix, and Exchange 5.5 & 2000
servers.
• Help set standards for XML implementation.
COMPUTING CONSULTANT I
NC State University May 1999 – June 2000 Raleigh, NC
• Design and create web-based applications and documentation to support the University.
• Design and implement databases in ORACLE8i for web-based applications.
• Implement hardware and software solutions for the day-to-day operations.
WEB DESIGNER
Western Carolina University, Student Affairs August 1996 - May 1999 Cullowhee, NC
• Design and manage web site for the Office of Student Affairs.
• Develop web based database applications and queries using Perl, CGI, and MySql forms to request financial
aid documents.
• Design and implement SQL Server databases for tracking information requests and mailing lists.
System Programmer
Handyman INC November 1990 - January 1995 Orlando, Fl
• managing the mainframe hardware configuration, and installing, customizing, and maintaining the
mainframe operating system,
• sub-systems and third party system software, Device I/O configurations,
• Processor configurations,
• Network definitions,
• System library definitions and placement,
• System data sets and their placement,
• Customization parameters that are used to define the z/OS configuration, Security administration,
• Design and maintenance of DR backup and recovery procedures
• Configuration and maintenance of z/VM
• Reason for Leaving::Went back-to-school to get my bachelors degree Number of people supervise 0
Nova Southeastern University Fort Lauderdale, FL
PHD Information Systems December 2011
Marlboro College Graduate Center Brattleboro, Vermont
Master of Science in Computer Engineering August 2000
Majoring in Internet Engineering
Western Carolina University Cullowhee, North Carolina
Bachelor of Science in Business Administration May 1999
Majoring in Computer Information Systems
WORK EXPERIENCE
CEO
LEWIS-TECK November 1999 – Present Clayton NC
Our mission is to support the effort of colleges and universities to manage information technology to improve
services to faculty, staff and students. To provide exceptional consulting and management services enabling
institutions to cost-effectively attain their IT objectives.
Associate Vice President (CIO)
Emporia State University June 2007 – August 2008 Emporia, KS
• Strategic planning, policy development, and operational design of the core administrative data programming,
processes, and delivery for student, financial aid, human resources, and finance units
• Manage architecture and data/information integration planning with an emphasis on the institution's required
administrative business processes and procedures
• Represent the Information Technology Services organization with key constituents of the University to
determine multi-year direction and goals for department or university-wide information processing services
• Oversee the development of organizational standards pertaining to work procedures, systems security, data
integrity, and communications policies
• Represent the University in national, regional and other forums
• Develop financial models to enable exploration and implementation of information initiatives
• Oversee risk assessment for technological initiatives
• Oversee the process of obtaining quality control feedback for all technology organizations
• Oversee the prioritization process for all technology organizations
Associate Chief Information Officer
North Carolina Central University July 2006 – June 2007 Durham, NC
Operations
• Strategic planning, policy development, and operational design of the core administrative data programming,
processes, and delivery for student, financial aid, human resources, and finance units
• Provide leadership, management, implementation, and assistance with evaluation for the University's IT
Enterprise
• Manage architecture and data/information integration planning with an emphasis on the institution's required
administrative business processes and procedures
• Represent the Information Technology Services organization with key constituents of the University to
determine multi-year direction and goals for department or university-wide information processing services
• Contribute to assuring that the Information Technology Services division programs, services and operations
are appropriate, effective and efficient
• Oversee the development of organizational standards pertaining to work procedures, systems security, data
integrity, and communications policies
• Work with hardware and software vendors and external technology sources to develop relationships and
resources to keep abreast of changing technology
• Evaluate and assess on-the-job training, courses, or peripheral training opportunities that will meet the needs
for employee development
• Represent the University in national, regional and other forums
• Develop financial models to enable exploration and implementation of information initiatives
• Oversee risk assessment for technological initiatives
• Oversee the process of obtaining quality control feedback for all technology organizations
• Oversee the prioritization process for all technology organizations
Director of Operations
Fayetteville State University December 2002 – June 2006 Fayetteville, NC
Operations
• Plan, implement, evaluate and administer campus information technology infrastructure for networking,
systems and operations, administrative computing, academic computing, web development and technology
training for staff and faculty under the direction of the Chief Information Officer (CIO).
• Maintain the IT budget.
• Resolve personnel matters in a professional and appropriate manner.
• Set and maintain policies and ensure these policies are followed.
• Supervise information technology personnel.
• Identify and provide professional development training for IT staff.
Applications Services
• Project lead for new application software migration.
• Coordinate, manage and support administrative applications projects.
• Advise senior management on standards and directions.
• Serve as an escalation point for our clients
• Manage the development, implementation, and maintenance of SCT Plus applications systems And SCT
Banner.
Client Services
• Research and manage deployment of call tracking system.
• Lead a team of technical professionals to ensure optimal use of resources while maintaining and improving
performance.
• Analyze Help Desk statistics and make recommendations for improving service level.
• Ensure root causes of problems, which are identified and solved.
• Provide remote end-user support to clients including trouble-shooting and proactive communication.
• Manage performance, skills development, and certification of the Help Desk team.
• Ensure customer inquiries received via phone, email, or in person are responded to and resolved in a timely
manner to customer satisfaction.
• Responsible for the implementation of improved procedures and/or enhanced diagnostic tools for team
members to use.
Web Services
• Coordinate, manage and support web development projects.
• Receive, log and track web site maintenance requests.
• Act as main point of contact for CIO and Faculty & Staff partners regarding status of maintenance tasks.
• Responsible for project plans, timelines, deliverables and budget.
• Provide weekly maintenance status reports to CIO including hours spent on maintenance, outstanding
maintenance requests and completed maintenance requests.
Project Management
• SCT Banner ERP.
• Responsible for managing staff and budget.
• Responsible for Data Warehousing, Data Modeling, Database Security, and OLAP.
• Project documenting and procedures for Banner 6.1 implementation.
Training and Staff Development
• Assist in the orientation of new staff continuing with staff motivation and development.
• Increase effectiveness and efficiency of service by developing and better utilization of talents, abilities and
potential of employees.
• Help employees develop their knowledge, skills and abilities so that they might become better qualified to
perform the duties of their present jobs and advance to more responsible positions.
• Provide development for managers and supervisors capable of organizing and developing effective
management systems for the accomplishment of the goals and objectives of the University.
COMPUTING CONSULTANT IV
The NC School of Science and Mathematics June 2000 - December 2002 Durham, NC
• Responsible for the management, implementation and development of web based database applications
and queries using HTML, Cold Fusion, JSP, Visual Basic, and MS SQL Server 2000.
• Responsible for implementation, supervision and evaluation of major programs for the NOW project
(Federally funded grant for the implementation of technology in rural North Carolina).
• Provide technical expertise, programming and support for the NOW project that relies on Internet and intranet
(Education Future Center) databases.
• Prepare and run queries from databases to extract data for statistical analysis.
• Advise staff on issues concerning technical support, computer integration, and software development.
• Research, test, and implement applications and technologies relevant to the success of Education Future
Center.
• Administration of an NT Network, network resource distribution and management, equipment installation,
maintenance, and preparation of reports.
• Provide tech support for video conferencing on the NC Information Highway using H.320 and H.323
• Administrate Blackboard, ColdFusion 4.0, 5.0 and MX, SQL 7 & 2000, Imatrix, and Exchange 5.5 & 2000
servers.
• Help set standards for XML implementation.
COMPUTING CONSULTANT I
NC State University May 1999 – June 2000 Raleigh, NC
• Design and create web-based applications and documentation to support the University.
• Design and implement databases in ORACLE8i for web-based applications.
• Implement hardware and software solutions for the day-to-day operations.
WEB DESIGNER
Western Carolina University, Student Affairs August 1996 - May 1999 Cullowhee, NC
• Design and manage web site for the Office of Student Affairs.
• Develop web based database applications and queries using Perl, CGI, and MySql forms to request financial
aid documents.
• Design and implement SQL Server databases for tracking information requests and mailing lists.
System Programmer
Handyman INC November 1990 - January 1995 Orlando, Fl
• managing the mainframe hardware configuration, and installing, customizing, and maintaining the
mainframe operating system,
• sub-systems and third party system software, Device I/O configurations,
• Processor configurations,
• Network definitions,
• System library definitions and placement,
• System data sets and their placement,
• Customization parameters that are used to define the z/OS configuration, Security administration,
• Design and maintenance of DR backup and recovery procedures
• Configuration and maintenance of z/VM
• Reason for Leaving::Went back-to-school to get my bachelors degree Number of people supervise 0
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